We are aware that some customers are currently experiencing issues with camera devices appearing offline and encountering onboarding failures. We sincerely apologize for the disruption and appreciate your patience while we work to resolve this as quickly as possible.
This incident has been fully resolved. Impact was limited to users in the US region only.
21 Mar 2026, 10:24 PDT Fixed —Beginning Saturday, some Arlo customers and devices experienced issues with camera connectivity, onboarding, and motion recording. Our engineering team has deployed a fix—service is now being restored.
If your cameras are back online, no action is needed. If you are still not seeing recordings, a factory reset of your device may be required to restore service.
To reset your Arlo camera, press and hold the physical sync button on the device for approximately 15 seconds until the LED flashes amber.
How to reset your Arlo camera How to factory reset Arlo devices
Please be aware that our contact center is experiencing longer than usual wait times. We strongly encourage using the self-help link above as the fastest way to get back online. If you still need assistance after following the reset steps, visit Arlo Community or contact support at Contact Us
22 Mar 2026, 12:47 PDT