16th October 2019

Library Missing videos in library

Between 10/14/19 11:30PM PT and 10/16/19 01:50 AM PT some Arlo Smart subscribers who utilize the Activity Zones feature noticed video clips were missing from their library. This issue impacted all Arlo Camera models except for Arlo Ultra and Arlo Pro 3.

As of 10/16/19 01:50 AM PT this issue is resolved and video recordings now work as previously configured. All Arlo systems are operational.

You may always check the status of Arlo systems by visiting: https://status.arlo.com/. Our team continues to closely monitor our systems to ensure they function as expected.

We appreciate your patience and understanding as our team worked to resolve this issue. Please contact Arlo Support should you have any questions.