Between 10/14/19 11:30PM PT and 10/16/19 01:50 AM PT some Arlo Smart subscribers who utilize the Activity Zones feature noticed video clips were missing from their library. This issue impacted all Arlo Camera models except for Arlo Ultra and Arlo Pro 3.
As of 10/16/19 01:50 AM PT this issue is resolved and video recordings now work as previously configured. All Arlo systems are operational.
You may always check the status of Arlo systems by visiting: https://status.arlo.com/. Our team continues to closely monitor our systems to ensure they function as expected.
We appreciate your patience and understanding as our team worked to resolve this issue. Please contact Arlo Support should you have any questions.
15th October 2019
LibraryMissing videos in library
We are aware of an issue in which video clips are missing from the library of some Arlo Smart subscribers who utilize the Activity Zones feature. This issue impacts Arlo Camera models except for Arlo Ultra and Arlo Pro 3.
Our team is actively investigating this issue and will provide an update as soon possible. We appreciate your patience as we work to resolve this.