Arlo Support

Recordings and On-Boarding Issue Monday 6th May 2024 03:59:06

Arlo team is investigating an issue where customers in Europe would be experiencing issues with onboarding new devices and motion recordings missing in the library. We apologize for this inconvenience we are working on resolving this issue.

Users in the Australia and New Zealand regions would have encountered disruptions between 1:15 and 2:40 Pacific Morning Time (17:15 to 18:40 ACT), experiencing offline devices and missed motion recordings. These issues stemmed from a temporary server outage, promptly addressed by our team. We apologize for any inconvenience caused.

This incident has been resolved.

The issue has been identified and a fix is being implemented.