Dear Arlo Customer,
Earlier today between 2:50-4:20PM PT we learned of a reported issue for some customers in which recordings were missing from their library, and/or live streaming was slower than expected.
Some customers may experience delays in being able to access videos in their library that were recorded during the above-referenced time frame. However, all of your recordings will be restored in your library shortly. Any new activity, including notifications and recordings, should function as expected and you will continue to get alerts for new activity recorded by the camera system.
Currently Arlo systems are operational and you may always check the status of Arlo systems by visiting: https://status.arlo.com/
We’re sorry if you were impacted by this issue and we want you to know that our team continues to closely monitor our systems to ensure that they function as expected.
Thank you,
Arlo Team
