Past Incidents

Our team has resolved the geofencing capability that was impacted during a service disruption that occurred May 24, 2019. Arlo’s geofencing feature is now working as expected. We apologize for the inconvenience and appreciate your patience while our team restored this feature.

If geofencing is still not working for you as expected, please visit the Arlo Community to provide more details on your specific issue so that our team may further investigate.

Thank you,

Arlo Team

We are aware that Arlo’s geofencing capability was impacted during a service disruption that occurred May 24, 2019, and customers may not be able to use this feature as expected. Our team is diligently working to restore the geofencing feature and we will provide an update soon.

We apologize for the inconvenience and appreciate your patience.

Thank you,

Arlo Team

Services are now restored, but it may be possible that some videos recorded between 10am pm to 12:40 PST/May 25, 2019, may not be viewable in users’ libraries.

We sincerely apologize for this service disruption. Our team will continue monitoring and actively managing our systems to maintain the best possible performance at all times.

Thank you, Arlo Team

As previously reported, some customers were unable to receive notifications and/or view video clips. Services are now restored, but it may be possible that some videos recorded between 12pm to 7:20pm PST/May 24, 2019, will not be viewable in users’ libraries.

We sincerely apologize for this service disruption and want you to know that our team will continue monitoring and actively managing our systems to maintain the best possible performance at all times.

You can check on the latest status of Arlo’s systems anytime by visiting: https://status.arlo.com/

Thank you,

Arlo Team