Past Incidents

6th May 2024

Video Recording Recordings and On-Boarding Issue

Arlo team is investigating an issue where customers in Europe would be experiencing issues with onboarding new devices and motion recordings missing in the library. We apologize for this inconvenience we are working on resolving this issue.

Users in the Australia and New Zealand regions would have encountered disruptions between 1:15 and 2:40 Pacific Morning Time (17:15 to 18:40 ACT), experiencing offline devices and missed motion recordings. These issues stemmed from a temporary server outage, promptly addressed by our team. We apologize for any inconvenience caused.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

5th May 2024

No incidents reported

4th May 2024

No incidents reported

3rd May 2024

No incidents reported

2nd May 2024

No incidents reported

1st May 2024

No incidents reported

30th April 2024

Users would have experienced an intermittent issue while login in to Arlo Applications between 11:09 to 11:18 PT. We apologize for any inconvenience and appreciate your patience.